Palavras-chave
(Des)Qualificação
Como Citar
Resumo
Resumo
Este artigo analisa as qualificações presentes num trabalho considerado como não-qualificado, isto é, o trabalho das operadoras de caixa de supermercados, no Brasil (São Paulo) e no Canadá (Québec), assim como os efeitos das novas tecnologias da informação nas qualificações das trabalhadoras. Embora tenha incorporado uma grande parcela do saber das trabalhadoras, aumentado o controle do trabalho, limitado o controle das trabalhadoras sobre o trabalho, as novas tecnologias de informação não atingiram as qualificações emotivas e sociais das trabalhadoras.
Abstract
This article examines the skills involved in what is considered “unskilled” work: that of supermarket cashiers in Brazil (São Paulo) and Canada (Quebec). The effects of the introduction of new technologies on workers' skills in both societies are also discussed. The new technologies have both incorporated a great part of workers' knowledge into machinery, and increased the control over work, as well as reduced the control within work. However, they have not affected the social and emotional skills that jobs require of workers.
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