Satisfaction of patients and students at the Integrated Clinics of a Dental School

Authors

  • João Paulo de Carli University of Passo Fundo (UPF-RS)
  • Maria Salete Sandini Linden University of Passo Fundo (UPF-RS)
  • Micheline Sandini Trentin University of Passo Fundo (UPF-RS)
  • Soluete da Silva Oliveira University of Passo Fundo (UPF-RS)
  • Marcos Eugênio de Bittencourt University of Passo Fundo (UPF-RS)
  • Luiz Renato Paranhos School of Dentistry

DOI:

https://doi.org/10.20396/bjos.v11i3.8641366

Keywords:

Oral health, Dental health services, Dental clinics

Abstract

Aim: The objective of this questionnaire-based research was to evaluate the level of satisfaction of students and patients at the School of Dentistry of the University of Passo Fundo (FOUPF). Methods: The questionnaire was administered after the patient’s care, as follows: first, the student explained the study purposes and methodology to the patient, the option of not participating and the full confidentiality of the information obtained. Patients were selected among those undergoing treatment at the Integrated Clinic I and II Disciplines (5th year of undergraduate dental course) between March and November 2010. Results: Satisfactory results were obtained, as most interviewed patients (49; 98%) considered the care given by FOUPF students as positive. Another important factor mentioned by patients was the use of individual protection equipment and biosafety measures adopted by the students; 98% (n = 49) of the patients affirmed that the students were properly wearing individual protection equipment. With regard to aspects that could be improved, 36.7% (n = 18) of interviewed patients mentioned the need to schedule appointments more than once a week, 12.2% (n = 6) felt the need to reduce waiting times for consultations, and 10.2% (n = 5) wanted to reduce appointment duration. As much as 98% of students (n = 49) declared being attentive to dentistry situations, 56% (n = 28) were satisfied with their technical aptitudes, and 96% (n = 48) mentioned enjoying helping patients. Conclusions: The care given to patients by FOUPF students is done well, not requiring significant changes.

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Author Biographies

João Paulo de Carli, University of Passo Fundo (UPF-RS)

DDS, MSc, Professor, Department of Oral Medicine, School of Dentistry, University of Passo Fundo (UPF-RS), Passo Fundo, RS.

Maria Salete Sandini Linden, University of Passo Fundo (UPF-RS)

DDS, MSc, PhD, Professor, Department of Oral Medicine, School of Dentistry, University of Passo Fundo (UPF-RS), Passo Fundo, RS.

Micheline Sandini Trentin, University of Passo Fundo (UPF-RS)

DDS, MSc, PhD, Professor, Department of Oral Medicine, School of Dentistry, University of Passo Fundo (UPF-RS), Passo Fundo, RS.

Soluete da Silva Oliveira, University of Passo Fundo (UPF-RS)

DDS, MSc, PhD, Professor, Department of Oral Medicine, School of Dentistry, University of Passo Fundo (UPF-RS), Passo Fundo, RS.

Marcos Eugênio de Bittencourt, University of Passo Fundo (UPF-RS)

DDS, MSc, PhD, Professor, Department of Dentistry, School of Dentistry, University of Passo Fundo (UPF-RS), Passo Fundo, RS.

Luiz Renato Paranhos, School of Dentistry

DDS, MSc, PhD, Professor, Department of Oral Biology, School of Dentistry, Bauru, SP.

Published

2015-10-27

How to Cite

1.
Carli JP de, Linden MSS, Trentin MS, Oliveira S da S, Bittencourt ME de, Paranhos LR. Satisfaction of patients and students at the Integrated Clinics of a Dental School. Braz. J. Oral Sci. [Internet]. 2015 Oct. 27 [cited 2022 Sep. 28];11(3):362-7. Available from: https://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/8641366

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