Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan

Authors

  • Cristiane dos Santos Martins Prefeitura Municipal de Uberlândia
  • Dagmar de Paula Queluz Universidade Estadual de Campinas

DOI:

https://doi.org/10.20396/bjos.v14i4.8646138

Keywords:

Oral health. Telemarketing. Operators. Occupational health

Abstract

Aim: To evaluate the oral health quality of the workers of a telemarketing company and their satisfaction with the dental treatments provided by the corporative dental insurance plan. Methods: Data collection was by an online intranet questionnaire on dental service providers from Uberlândia/MG and Campinas/SP. It was addressed to 6000 associates, with objective and subjective questions, comprising the level of the telemarketing operators’ oral health, dental needs, satisfaction with dental care providers and the importance of having the laboral dental services provided by the company. Results: After analysis of the results, we observed that: 57.52% of the workers required improvement in their oral health and 56.03% mentioned prevention as the largest need, 66.70% use the dental providers’ services, but only 31.34% were satisfied with them. Conclusions: The results underscore that the workers have an intermediate level of dental needs, with prevention as top importance. Additionally, establishment of a basic attention program inside the company would increase the satisfaction and adhesion indexes of providers and the workers’ oral health

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Author Biography

Dagmar de Paula Queluz, Universidade Estadual de Campinas

Possui Graduação em Odontologia pela Pontifícia Universidade Católica de Campinas (1984), Especialização em Odontologia do Trabalho, Especialização em Odontologia em Saúde Coletiva, Mestrado em Master of Sciences in Public Health - University Of South Carolina - USA (1993) e Doutorado em Clínica Odontológica pela Universidade Estadual de Campinas (1998). Atualmente é Professora Associada (MS-5) na Universidade Estadual de Campinas/Faculdade de Odontologia de Piracicaba, Editora da Brazilian Journal of Oral Sciences (2001 até o presente), Ex Coordenadora dos Cursos Profissionalizantes (1998-2005) da FOP/UNICAMP. Residiu nos EUA de 1989 a 1993, desenvolvendo estudos (técnico-científico) e estágios (clínico). Tem experiência na área de Odontologia, com ênfase em Odontologia do Trabalho e Odontologia Social e Preventiva atuando principalmente nos seguintes temas: ergonomia, doenças ocupacionais, recursos humanos, pessoal auxiliar, epidemiologia, educação e prevenção em saúde bucal. 

Published

2016-09-23

How to Cite

1.
Martins C dos S, Queluz D de P. Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan. Braz. J. Oral Sci. [Internet]. 2016 Sep. 23 [cited 2022 Dec. 5];14(4):311-7. Available from: https://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/8646138

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