Resumo
O presente artigo tem como objetivo analisar empiricamente a relação entre inovações tecnológicas (IT) e organizacionais (IO) nas empresas brasileiras dos Serviços Intensivos em Conhecimento (SICs), discutindo seus diferentes determinantes, persistência e uma possível relação de mão-dupla entre esses dois tipos de inovações. Foram analisadas 595 empresas presentes na Pesquisa de Inovação e Pesquisa Anual de Serviços no período 2009 a 2014. Os resultados revelam uma influência cruzada entre IO e IT: as IO internas são induzidas pelas IT de produto prévias enquanto aquelas induzem IT de processo. Também se observam efeitos cumulativos para esses três tipos de inovações, com maior importância para a IT de produto. Ademais, encontra-se que diferentes inovações são favorecidas por diferentes características organizacionais e esforços inovativos, identificando um papel limitado dos esforços em P&D interno.
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