Resumo
A identificação e mensuração da inovação aeroportuária torna-se necessária não apenas na identificação de elementos da sua infraestrutura e gestão a serem melhorados, mas também na busca por oportunidades de inovação no sentido de colaborar com a melhoria da eficiência do transporte aéreo. Nesse sentido, esse estudo está relacionado à gestão da inovação aplicada em aeroportos, dadas as limitações no estado da arte relacionadas à mensuração da inovação nesse tipo de organização. Para a operacionalização da pesquisa, a percepção integrada de diferentes stakeholders aeroportuários foi identificada a partir de uma survey com 70 profissionais atuantes no mercado brasileiro, especializados no tema de estudo, identificados aqui como pesquisadores em transporte aéreo e aeroportos, gestores de aeroportos, companhias aéreas e da indústria aeronáutica, em uma proposta de medição do nível de inovação aeroportuária a partir de diferentes indicadores. Os resultados apresentam um algoritmo para o Índice Integrado de Inovação Aeroportuária (I3A), composto por 38 variáveis mensuráveis relacionadas às práticas de inovação, procedimentos e elementos da infraestrutura aeroportuária, como novos sistemas de identificação biométrica de passageiros, sistema de acompanhamento do voo em tempo real, novos tipos de pavimento aeroportuário, bem como ações para a redução das restrições operacionais. Esse modelo pode ser utilizado em aeroportos de diferentes categorias (nacionais ou internacionais) e tamanhos (pequeno, médio e grande). Adaptações no modelo são necessárias de acordo com o contexto de cada país, seus mercados e as diferentes culturas organizacionais.
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