Alternatives for certification implementing of the academic process of HEIs

Abstract

The competition that today corresponds to the surroundings of HEIs requires get lucre of both tangible and intangible assets, and the improvement of the processes that permeate it, such as the academic one. In this work, it is considered that certification, by validating the quality of products and services, possibly attests to technological innovations and causes expansion of the organizational reputation; it implies in the need to improve the processes of the organizations that seek it. The certification that involves personnel training can result in the balance between professional goals and the new demands of the world of work, economics, innovation and consumer protection. The objective of this work is to identify alternatives for the certification of the academic process of the HEIs, based on the understanding of the effectives objects of the certifications that include professional training, the objectives a long for in these and the materiality of the assessments involved. As a research methodology a quasi-systematic review was applied, with successive refinements of articles, collected in the scientific database Scopus. Based on their analysis, it was possible to identify ‘what to certify’, ‘how to certify’ and ‘in order that to certify’ - for what purposes; thus outlining the certification of the academic process of the HEI with, for example, the need for a culture of implantation of the process, with the application of periodic analyzes; with the objective of improving the management process, bringing universities closer to society, and others.