Keywords
International standard
Library service quality
How to Cite
Abstract
As the libraries’ environment changes to increasing accountability, institutional outcomes and user centered, Cict – Center of Scientific and Technical Information has been established a research project to develop a methodology to study performance indicators. Based on ISO 11620 a team of researchers and librarians have been working in a set of indicators for evaluating purpose for its three libraries .This paper describes the way pursued so far and the collaborating process that has been shaping the whole process.
References
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This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright (c) 2006 Etiene G. Lins, Maria Cristina S. Guimarães, Jeorgina Gentil Rodrigues, Camila Clementino Lamarão, Vânia Guerra Silva, Diones Ramos Silva
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