Comunicação através da escrita e de outras formas de representação no local de trabalho

Resumo

The participation of writing and other forms os representation of messages in communication in the workplace is discussed in this article. Literacy studies (Levine, 1986; Stercq, 1993; Barton, 1994; Olson, 1994; Kleiman, 1995) and a theory on social semiotics (Kress, 1993; Kress & van Leeuwen, 1996) Orientate the discussion. Documents collected at a workplace from the public sector in Brazil are described and also compared with papers utilised to select potential workers for that workplace. It is known from a previous study (Descardeci, 1992) that outcomes of the selection process of newcomers do not always attend the employer's expectations regarding the performance of them at work. This happens, in part, because the process of selection does no access the knowledge needed to complete the communicational demands of that workplace. Consequntly, some sectors of that particular register a high rate of turnover. Failure on such a kink of selection process is a concern in the hole country, specially regarding recruitment for low qualified jobs.