Banner Portal
The use of whatsapp as a practice tool in a virtual community in an early childhood and elementary school education
PDF

Keywords

Communities
Technology
Educational management

How to Cite

TENÓRIO, Nelson Nunes; SARTORI, Rejane; STROZZI, Cristiane Resquiti Paulino; CALVI, Gabriel Coutinho; COST, Andréia de Cássia Goncalves. The use of whatsapp as a practice tool in a virtual community in an early childhood and elementary school education. ETD - Educação Temática Digital, Campinas, SP, v. 23, n. 4, p. 1002–1021, 2021. DOI: 10.20396/etd.v23i4.8658827. Disponível em: https://periodicos.sbu.unicamp.br/ojs/index.php/etd/article/view/8658827. Acesso em: 17 jul. 2024.

Abstract

The community of practice (CoP) is based on the interaction among its participants, which encourages them to participate in a permanent dialogue for dissemination and sharing of knowledge. In this context, the research aims to analyze the sharing of organizational culture through the creation and use of a virtual CoP in a private elementary school that used the WhatsApp application. Therefore, the methodology used is a case study, with qualitative-quantitative objectives. Qualitative because it presents an analysis of the individual's participation in the CoP and quantitative because a questionnaire was applied after the involvement of the items in the CoP to verify if there was the sharing of knowledge. The results show that the sharing of information was managed productively through the domain of elements, participation, and commitment on the part of the persons that participated in the CoP.

https://doi.org/10.20396/etd.v23i4.8658827
PDF

References

ASIAN PRODUCTIVITY ORGANIZATION. Knowledge management tools and techniques manual. Tokyo: APO, 2020.

BATISTA, Fábio Ferreira. O desafio da GC nas áreas de administração e planejamento das Instituições Federais de Ensino Superior (IFES). Brasília, DF: Ipea, 2015.

BJØRN, Pernille; HERTZUM, Morten. Artefactual Multiplicity: A Study of Emergency-Department Whiteboards. The Journal of Computer Supported Cooperative Work (CSCW), v. 20, n. 1-2, p. 93-121, abr. 2011.

BOSSEN, Claus; FOSS, Martin. The Collaborative Work of Hospital Porters: Accountability, Visibility and Configurations of Work. In: ACM CONFERENCE ON COMPUTER-SUPPORTED COOPERATIVE WORK & SOCIAL COMPUTING, San Francisco, California. Proceedings… New York, USA: ACM, 2016. p. 965-979.

CAMBRAIA, Adão Caron. Comunidades virtuais de prática: um espaço para formação permanente de professores. Revista Espaço Acadêmico, Maringá, v. 12, n. 139, p. 18-24, dez. 2012.

CHENG, Eric C. K.; LEE, John. C. K. Knowledge Management Process for Creating School Intellectual Capital. Asia-Pacific Education Researcher, v. 25, n. 4, p. 559-566, 2016.

CHOO, Chun Wei. A organização do conhecimento: como as organizações usam a informação para criar significado, construir conhecimento e tomar decisões. 2. ed. Tradução de Eliana Rocha. São Paulo: Senac, 2006.

CRESWELL, John W; POTH, Cheryl N. Qualitative inquiry and research design: choosing among five approaches. London: Sage, 2016.

DALKIR, Kimiz. Knowledge management in theory and practice. USA: MIT, 2017.

DAVENPORT, Tomas H.; PRUSAK, Laurence. Conhecimento empresarial. São Paulo: Campus, 1998.

DEJA, Marek. Information and knowledge management in higher education institutions: the Polish case. Online Information Review, v. 43, n. 7, p. 1209-1227, nov. 2019.

DISTERER, Georg. Individual and social barriers to knowledge transfer. In: HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, 34., 2001, Hawaii, USA. Proceedings... Hawaii, USA, 2001. p. 1-7.

DONMOYER, Robert. Why is everything old new again? Revisiting debates about the form and function of research in educational administration. Journal of Educational Administration, v. 58, n. 3, p. 341-356, mar. 2020.

FLINT, R Warren. Practice of sustainable community development. New York, NY: Springer New York, 2013.

FOGAÇA, Francisco Carlos; HALU, Regina Célia. Comunidades de prática e construção identitárias de formadores em um programa de formação continuada. Revista RBLA, Belo Horizonte, v. 17, n.3, p. 427-454, 2017.

GHANI, Syed Raiyan. Knowledge Management: Tools and Techniques. DESIDOC Journal of Library & Information Technology, v. 29, n. 6, p. 33-38, nov. 2009.

GNECCO, Lenio Júnior; SANTANA, Julival Queiroz; DALMAU, Marcos Baptista Lopez; SANTOS, Neri; RADOS, Gregório Jean Varvakis. Métodos e técnicas de GC: Comunidades de prática. Reuna, Belo Horizonte, v. 17, n. 2, p. 59-80, 2012.

HANDEL, Mark; HERBSLEB, James D. What is chta doin in the workplace? In: CONFERENCE ON COMPUTER-SUPPORTED COOPERATIVE WORK, 2002, New Orlens, LA, USA. Proceedings… , New Orlens, LA, USA, 2002. p.1-10.

IPÊ, Minu. Knowledge sharing in organizations: A conceptual Framework. Human Resource Development Review, v.2, n. 4, Dec. 2003.

KAYA, Ayça. Knowledge Management for Education Administrators. In: Durnali, M. (Org.). Utilizing technology, knowledge, and smart systems in educational administration and leadership. IGI Global, 2020. p. 142-160.

LIBÂNEO, José Carlos. Educação escolar: Políticas, estrutura e organização. 4. ed. São Paulo: Cortez, 2007.

LLARENA, Rosilene Agapito da Silva; DUARTE, Emeide Nóbrega; SANTOS, Raquel do Rosário. Gestão do Conhecimento e desafios educacionais contemporâneos. Em Questão, Porto Alegre, v. 21, n. 2, p. 222-242, 2015.

MILES, Matthew; HUBERMAN, A. Michael; SALDAÑA, Johnny. Qualitative data analysis: a methods sourcebook. New York: Arizona State University, 2014.

NONAKA Ikujiro; TAKEUCHI, Hirotaka. Gestão do Conhecimento. Porto Alegre: Bookman, 2008.

NORO, Daniel Arruda; SILVA, Caroline Guterres; GUBIANI, Juçara Salete; LOPES, Luis Felipe. Comunidades de prática: Um modelo para a GC com base em um portal web. In: INTERNATIONAL SYMPOSIUM ON TECHNOLOGICAL INNOVATION, 8., 2016, Aracajú. Anais... Aracajú, 2016. p. 477-485.

NUNES, Ana Ignez Belem Lima; SILVEIRA, Rosemary do Nascimento. Psicologia da aprendizagem: Processos, teorias e contextos. Brasília, DF: Liberlivro, 2009.

PINTO, Danieli; GARCIA, Karoline; TENÓRIO, Nelson. Technological communication tools in use - the shape of knowledge shared within software development teams. In: LIU, Hanxiao; BERNARDINO, Jorge; SALGADO, Ana Cristina; FILIPE, Joaquim (Eds). IC3K 2017. Proceedings of the 9th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, Funchal, Madeira, Portugal. Setúbal, Portugal: SCITEPRESS, 2017. p. 158-166.

PLESSIS, Marina Du. The strategic drivers and objectives of communities of practice as vehicles for knowledge management in small and medium enterprises. International Journal of Information Management, v. 28, p. 61-67, 2008.

RATAN, Agrawal Shiv; DIVYA, Mittal. Constructive usage of WhatsApp in education sector for strengthening relations. International Journal of Educational Management, v. 33, n. 5, p. 954–964, 1 Jan. 2019.

SAEED, Sadeghi Boroujerdi; KAVEH, Hasani; VAHID, Delshab. Investigating the influence of knowledge management on organizational innovation in higher educational institutions. Kybernetes, vol. 49, no. 2, p. 442–459, 1 Jan. 2019.

SALDAÑA, Johnny. The coding manual for qualitative researchers. London: Sage, 2015.

SANTOS, Cintia Almeida da Silva. Modelo de GC para organizações de educação profissional e tecnológica: A comunidade de prática na implementação de um repositório digital institucional. 2018. 271 f. Tese (Doutorado em Ciência, Tecnologia e Sociedade) – Universidade Federal de São Carlos, São Carlos, 2018.

SARTORI, Ademilde Silveira; ROESLER, Jucimara. Comunidades virtuais de aprendizagem: Espaços de desenvolvimento de socialidades, comunicação e cultura. In: SIMPÓSIO: E-AGOR@, PROFESSOR? PARA ONDE VAMOS?, 2., 2003. São Paulo. Anais.... São Paulo: COGEAE, 2003. p. 1-12.

SARTORI, Viviane. Comunidade de prática virtual como ferramenta de compartilhamento de conhecimento na educação a distância. 2012. 145 f. Dissertação (Mestrado em Engenharia e GC) – Universidade Federal de Santa Catarina, Florianópolis, 2012.

SENGE, Peter M.; MACCABE, Nelda C.; LUCAS, Timothy. Escolas que aprendem. Porto Alegre. Artmed, 2005.

SILVA, Adelson de Paula; SARTORI, Viviane. Comunidade de Prática virtual: ferramenta para gestão do conhecimento nos habitats de inovação. In: MENEGASSI, Cláudia Herrero Martins; BORTOLOZZI, Flávio; TENÓRIO, Nelson; SARTORI, Rejane. Gestão do conhecimento nas organizações: inovação, gestão, educação e tecnologia. Jundiaí: Paco Editorial, 2016.

v. 2. p. 155-173.

TENÓRIO, Nelson; PINTO, Danieli; BJØRN, Pernille. Accountability in Brazilian Governmental Software Project: How Chat Technology enables Social Translucence in Bug Report Activities. Computer Supported Cooperative Work (CSCW). The Journal of Collaborative Computing and Work Practices, v. 27, p. 715-740, 2017.

TENÓRIO, Nelson; BJØRN, Pernille. Online Harassment in the Workplace: the Role of Technology in Labour Law Disputes. Computer Supported Cooperative Work (CSCW), May 2019a.

TENÓRIO, Nelson; BJØRN, Pernille. How a geographically distributed software team managed to negotiate successfully using chat technology. Revista Tecnologia e Sociedade, vol. 15, no. 37, 2 Jul. 2019b.

TONET, Helena Correa; PAZ, Maria das Graças Torres. Um modelo para o compartilhamento de conhecimento no trabalho. Rev. Adm. Contem., Rio de Janeiro, v. 10, n. 2, p. 75-94, 2006.

VIEIRA, Naldeir dos Santos. O papel das comunidades de prática na aprendizagem organizacional. In: SIMPÓSIO DE EXCELÊNCIA EM GESTÃO E TECNOLOGIA, 3., 2006, Rio de Janeiro. Anais... Rio de Janeiro: AEDB, 2006.

WAGNER, Ina. Women's voice: The case of nursing information systems. AI & Society, v. 7, n. 4, p. 295-310, Dec. 1993.

WENGER, Étienne. Communities of practice: learning, meaning, and identity. Cambridge, New York: Cambridge University Press, 1998.

WENGER, Étienne. Knowledge management as a doughnut: shaping your knowledge strategy through communities of practice. Ivey Business Journal, v. 68, n. 3, jan./feb. 2004.

WENGER, Étienne. Communities of practice: learning as a social system. Systems Thinker, v.9, n. 5, p. 2-3, 2008.

WENGER, Etienne. Communities of practice and social learning systems: the career of a concept. In: Social learning systems and communities of practice. London: Springer, 2010. p. 179-198.

WIIG, Karl M. Knowledge management foundations: thinking about thinking. How people and organizations create, represent and use knowledge. Arlington, TX: Schema, 2002.

YIN, Robert K. Estudo de caso: planejamento e métodos. 4. ed. Porto Alegre: Bookman, 2010.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Copyright (c) 2021 ETD - Educação Temática Digital

Downloads

Download data is not yet available.